How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About TAP Portugal
How to claim compensation for delay from TAP AIR Portugal?
Have you had a flight delay with TAP AIR Portugal? Have you had a flight cancellation with less than 15 days notice? Has your baggage been lost or has any of your luggage been damaged during the flight? If so, in any of these cases, you can make a claim. If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your luggage has been damaged, you can make a claim at the airport using the relevant form.
What are you entitled to if your flight with TAP AIR Portugal is delayed?
In the event that the flight with TAP AIR Portugal is delayed by more than 2 hours, the company's ground staff must offer meal and drink tickets free of charge, depending on the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary due to a flight delay of days instead of hours, the carrier TAP AIR Portugal must provide accommodation, daily allowances and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
How much compensation am I entitled to for the delay of TAP AIR Portugal?
If you are delayed on a TAP AIR Portugal flight, you are entitled to compensation, which is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more later than the scheduled time on a flight with the European airline, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount of compensation will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What is TAP AIR Portugal's compensation for flight cancellation?
TAP AIR Portugal is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, TAP AIR Portugal can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company TAP AIR Portugal, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If TAP AIR Portugal gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that TAP AIR Portugal arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of TAP AIR Portugal may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What is the compensation of TAP AIR Portugal in case of overbooking?
In the event that TAP AIR Portugal is overbooked, then the airline has to pay compensation to the passenger.
TAP AIR Portugal may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, TAP AIR Portugal has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to TAP AIR Portugal if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by TAP AIR Portugal airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the TAP AIR Portugal customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if TAP AIR Portugal does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the TAP AIR Portugal airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the TAP AIR Portugal customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
How much is the compensation for TAP AIR Portugal incidence with luggage?
TAP AIR Portugal must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.
Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.
How do I claim if my bag is lost with TAP AIR Portugal?
When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.
In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.
TAP AIR Portugal must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.
Last claims with TAP Portugal
LuggageMore than 10 days ago
LuggageMore than 10 days ago
LuggageMore than 10 days ago