Lufthansa Claims - Start your free Claim to Lufthansa

Headquarters in Cologne, Lufthansa is one of the largest airlines in Europe. The carrier operates an extensive network of regional services within Germany and Europe as well as Asia, the Middle East, North America, South America and Africa via primary hubs at Frankfurt and Munich airports. Lufthansa utilises a large fleet of narrow and wide-body aircraft manufactured by Airbus and Boeing. A publicly listed company, Lufthansa is a founding member of Star Alliance.

How to claim compensation for delay from Lufthansa?

A delay, last minute cancellation of your flight with Lufthansa, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.

How to claim reimbursement of flight delay or cancellation costs from Lufthansa?

The second step is in the "Claim expenses" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Lufthansa, you enter this section, which is next to "Additional information". Once there, you have to enter the following information:

In the box, within the Lufthansa website, you will find "Your Question", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Lufthansa will have to contact you to complete it.

So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.

The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Lufthansa. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the "Attach documents" option on the website.

How much compensation from Lufthansa am I entitled to for flight delays?

In the event of a delay on your flight with Lufthansa, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.

If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.

If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.

What should Lufthansa compensate in case of cancellation?

In case of cancellation by the air carrier Lufthansa, a flight has to be made with compensation to the passenger. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).

If the air carrier Lufthansa gives the passenger between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him/her to depart no more than two hours before the original departure of the flight, then he/she cannot claim compensation on the grounds of the cancellation. Furthermore, Lufthansa must also ensure that he/she arrives at his/her final destination less than four hours later than the scheduled arrival time of the originally contracted flight.

If Lufthansa is notified to the passenger less than seven days before the scheduled departure time and the passenger is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Lufthansa may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.

For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation will be paid by bank transfer.

What should Lufthansa compensate in case of overbooking?

In the event that Lufthansa is overbooked, then the airline has to pay compensation to the passenger.

It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this situation of 'overbooking', according to the provisions of EC Regulation 261/04, Lufthansa has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly will be entitled to compensation, assistance and reimbursement of the ticket or re-routing.

What are my rights if Lufthansa has denied me boarding due to overbooking?

In the case of Lufthansa overbooking, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. You will be entitled to compensation, which you can request through the Lufthansa customer service.

For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.

How much is the compensation for Lufthansa incidence with luggage?

Lufthansa must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.

Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.

How do I claim if my bag is lost with Lufthansa?

When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.

In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.

Lufthansa must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.