Wizz Air Claims: We only get paid if we win your Wizz Air case.

Established in May-2004, Wizz Air is a low-cost carrier headquartered in Budapest Airport, with 25 operating bases across Europe. Wizz Air operates on over 450 routes to more than 120 destinations, using predominantly secondary airports, and is continuously looking at opportunities to expand its network of destinations and provide low-cost air transport to and from Central and Eastern Europe.

How to claim compensation for delay from Wizz Air?

Have you had a flight delay with Wizz Air? Have you had a flight cancellation with less than 15 days notice? Has your baggage been lost or has any of your luggage been damaged during the flight? If so, in any of these cases, you can make a claim. If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your luggage has been damaged, you can make a claim at the airport using the relevant form.

What are you entitled to if your flight with Wizz Air is delayed?

In the event that the flight with Wizz Air is delayed by more than 2 hours, the company's ground staff must offer meal and drink tickets free of charge, depending on the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.

In the event that an overnight stay is necessary due to a flight delay of days instead of hours, the carrier Wizz Air must provide accommodation, daily allowances and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.

How much compensation am I entitled to for the delay of Wizz Air?

If you are delayed on a Wizz Air flight, you are entitled to compensation, which is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more later than the scheduled time on a flight with the European airline, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount of compensation will vary depending on the distance to the destination.

• Up to 1500 km, it is 250 euros.
• Between 1501 and 3500 km, it is 400 euros.
• If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.

What should Wizz Air compensate for the delay becomes flight cancellation?

In the event of cancellation by the air carrier Wizz Air, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).

The only way Wizz Air can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, Wizz Air must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to Wizz Air to provide a solution, by law.

If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the Wizz Air passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.

Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.

What if you are denied boarding at Wizz Air?

If you are at the airport and are refused boarding, speak to Wizz Air staff on the ground. They will be able to provide you with information on how to make alternative travel arrangements, as well as claim compensation and request reimbursement of the voucher if you ultimately decline to travel.

As in the previous cases, Wizz Air must pay for ground transport, accommodation, food and drink. However, this will be to the extent that the costs are in line with Wizz Air's expense policy. You will also be entitled to compensation in accordance with Regulation (EC) No 261/2004. To check what you are entitled to claim, it is advisable to look at the information on your rights in case of flight delays or cancellations (also due to overbooking) of Wizz Air.

For flights of less than 1500 km, the amount is 250 euros. Between 1501 to 3500 km, then it will go up to 400 euros. In case of overbooking on flights over 3500 km, the compensation can be up to 600 euros.

What should Wizz Air compensate in case of an incident with my luggage?

There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Wizz Air to solve it.

Damaged baggage

Wizz Air ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.

Wizz Air is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.

What do I do if my luggage has not arrived at the terminal with Wizz Air?

If your baggage has not arrived at the terminal after the flight with Wizz Air has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.

Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Wizz Air.