How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Nouvelair Tunisie
What can I claim from Nouvelair Tunisie if my flight is delayed?
Nouvelair Tunisie is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.
In the event of a delay on your flight with Nouvelair Tunisie, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.
If your Nouvelair Tunisie flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Nouvelair Tunisie must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.
If it is necessary to spend the night on the ground, Nouvelair Tunisie must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
What is the flight delay compensation for Nouvelair Tunisie?
Delay in Nouvelair Tunisie entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.
The reasons why Nouvelair Tunisie can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.
Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.
What is Nouvelair Tunisie's compensation for flight cancellation?
Nouvelair Tunisie is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Nouvelair Tunisie can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Nouvelair Tunisie, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If Nouvelair Tunisie gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Nouvelair Tunisie arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Nouvelair Tunisie may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What if you are denied boarding at Nouvelair Tunisie?
If you are at the airport and are refused boarding, speak to Nouvelair Tunisie staff on the ground. They will be able to provide you with information on how to make alternative travel arrangements, as well as claim compensation and request reimbursement of the voucher if you ultimately decline to travel.
As in the previous cases, Nouvelair Tunisie must pay for ground transport, accommodation, food and drink. However, this will be to the extent that the costs are in line with Nouvelair Tunisie's expense policy. You will also be entitled to compensation in accordance with Regulation (EC) No 261/2004. To check what you are entitled to claim, it is advisable to look at the information on your rights in case of flight delays or cancellations (also due to overbooking) of Nouvelair Tunisie.
For flights of less than 1500 km, the amount is 250 euros. Between 1501 to 3500 km, then it will go up to 400 euros. In case of overbooking on flights over 3500 km, the compensation can be up to 600 euros.
How much is the compensation for Nouvelair Tunisie incidence with luggage?
Nouvelair Tunisie must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.
Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.
How do I claim if my bag is lost with Nouvelair Tunisie?
When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.
In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.
Nouvelair Tunisie must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.
Last claims with Nouvelair Tunisie
DelayMore than 10 days ago
Deborah from Thiais has claimed 250€ for his Delay with Nouvelair Tunisie.
DelayMore than 10 days ago
Elsa from Mont Saint Martin has claimed 400€ for his Delay with Nouvelair Tunisie.
LuggageMore than 10 days ago
Saida from Chamb?ry has claimed 1587€ for his Luggage with Nouvelair Tunisie.