How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
What can I claim from TAROM if my flight is delayed?
TAROM is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.
In the event of a delay on your flight with TAROM, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.
If your TAROM flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that TAROM must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.
If it is necessary to spend the night on the ground, TAROM must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
What is the flight delay compensation for TAROM?
Delay in TAROM entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.
The reasons why TAROM can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.
Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.
What should TAROM compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier TAROM, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way TAROM can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, TAROM must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to TAROM to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the TAROM passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What is the compensation of TAROM in case of overbooking?
In the event that TAROM is overbooked, then the airline has to pay compensation to the passenger.
TAROM may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, TAROM has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to TAROM if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by TAROM airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the TAROM customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if TAROM does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the TAROM airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the TAROM customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What do I do at the airport if my bag has not arrived on my TAROM flight?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the Lost and Found office, you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. TAROM will arrange for the baggage to be sent to the customer within 24 hours if it has not arrived at the terminal. Under normal conditions, most luggage is located and delivered within 72 hours.
It is essential to fill in the form with the written details exactly as they appear on the documentation given to you at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
If your baggage has been delayed, you should also bear in mind that delivery may be subject to the country's customs conditions and your presence at the airport may be required by the authorities.
What should I do if I do not receive a reply from TAROM about my bags within 24-72 hours?
To be more precise, if within 48 hours you have not received a reply from TAROM about the status of your luggage, you should contact the company's call centre. You can find it on their website and they should get back to you.
If you still have not received your luggage within 72 hours, you will have to fill in the relevant form in order to facilitate the search. To do this, you must contact them by post within 21 days from the date of the incident, enclosing certain documentation.
A claim detailing the value of each item separately, together with the corresponding invoices, if you have them, as well as a final overall valuation of the whole.
- A photocopy of your passport or ID card.
- Boarding Pass/Original
- Baggage receipt, see baggage tag (original)
- Ticket (in the case of an e-ticket, a proof of purchase must be enclosed)/ original
- Bank details (name, address and postcode of your bank branch and of the account holder, together with the SWIFT code and the international IBAN code).
An invoice for the costs incurred for the delayed delivery of your luggage (in this case, essential items)/ originals
- It is advisable to keep a copy of all the documentation sent, in order to be on the safe side.
Last claims with TAROM
LuggageMore than 10 days ago
LuggageMore than 10 days ago
LuggageMore than 10 days ago