How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About TAAG
How to claim compensation for delay from TAAG?
Have you had a flight delay with TAAG? Have you had a flight cancellation with less than 15 days notice? Has your baggage been lost or has any of your luggage been damaged during the flight? If so, in any of these cases, you can make a claim. If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your luggage has been damaged, you can make a claim at the airport using the relevant form.
What are you entitled to if your flight with TAAG is delayed?
In the event that the flight with TAAG is delayed by more than 2 hours, the company's ground staff must offer meal and drink tickets free of charge, depending on the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary due to a flight delay of days instead of hours, the carrier TAAG must provide accommodation, daily allowances and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
How much compensation am I entitled to for the delay of TAAG?
If you are delayed on a TAAG flight, you are entitled to compensation, which is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more later than the scheduled time on a flight with the European airline, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount of compensation will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What should TAAG compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier TAAG, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way TAAG can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, TAAG must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to TAAG to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the TAAG passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What is the compensation of TAAG in case of overbooking?
In the event that TAAG is overbooked, then the airline has to pay compensation to the passenger.
TAAG may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, TAAG has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to TAAG if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by TAAG airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the TAAG customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if TAAG does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the TAAG airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the TAAG customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should TAAG compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to TAAG to solve it.
What should I do at the airport if my luggage has not arrived?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the office you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. The P.I.R. is a reference number with an associated code that you will need to keep for future reference and claims. Please ensure that the description of the baggage is as detailed as possible to make it easier to locate.
TAAG will arrange for the luggage to be sent to the customer within 24 hours. Under normal conditions, most baggage is located and delivered within 72 hours.
In the case of P.I.R., the search for the luggage starts through a system that integrates all airports. TAAG with this tool should locate your luggage, then inform you via SMS, email or phone, and take care of getting it to you as soon as possible to the address indicated in the P.I.R. If you want to indicate a new shipping address, please contact the company to update it.
In the meantime, you can check the latest information on the location of your suitcase by accessing the WorldTracer search system with the P.I.R. code.
What to do if my luggage has been damaged by TAAG?
In the event that TAAG has damaged your bag, please proceed to the Lost and Found office before leaving the baggage claim area. Once you have arrived at the Lost and Found office, you should be given a Baggage Irregularity Report (BIR).
This is a document necessary to report the incident and follow up on it. However, it should be noted that in the event of damage to your baggage caused by baggage handling (such as minor marks or scratches), airlines are not obliged to cover such damage.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by TAAG. For the latter, remember the P-I.R that you had to fill in. Complete the form below within 7 calendar days of receipt of the damaged baggage.
Please note the following: You need to fill in the form with the written details exactly as they appear on the documentation given to you by TAAG at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
Amount to be claimed in case of baggage damage by TAAG
In this specific case of the amount for broken luggage there is no exact rate. However, you are entitled to compensation of up to €1,400 in the event of delay, damage, theft or loss of your baggage.
Last claims with TAAG
LuggageMore than 10 days ago
Jeannette from Madrid has claimed 1500€ for his Luggage with TAAG.
LuggageMore than 10 days ago
Andrés from Ondjiva has claimed 1059.91€ for his Luggage with TAAG.
LuggageMore than 10 days ago
Albanus from Habana has claimed 1500€ for his Luggage with TAAG.