How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Royal Air Maroc
How to claim compensation for delay from Air Maroc?
A delay, last minute cancellation of your flight with Air Maroc, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.
How to claim reimbursement of flight delay or cancellation costs from Air Maroc?
The second step is in the ""Claim expenses"" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Air Maroc, you enter this section, which is next to ""Additional information"". Once there, you have to enter the following information:
In the box, within the Air Maroc website, you will find ""Your Question"", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Air Maroc will have to contact you to complete it.
So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.
The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Air Maroc. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the ""Attach documents"" option on the website.
How much compensation from Air Maroc am I entitled to for flight delays?
In the event of a delay on your flight with Air Maroc, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.
If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.
If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.
What should Air Maroc compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier Air Maroc, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way Air Maroc can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, Air Maroc must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to Air Maroc to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the Air Maroc passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What if you are denied boarding at Air Maroc?
If you are at the airport and are refused boarding, speak to Air Maroc staff on the ground. They will be able to provide you with information on how to make alternative travel arrangements, as well as claim compensation and request reimbursement of the voucher if you ultimately decline to travel.
As in the previous cases, Air Maroc must pay for ground transport, accommodation, food and drink. However, this will be to the extent that the costs are in line with Air Maroc's expense policy. You will also be entitled to compensation in accordance with Regulation (EC) No 261/2004. To check what you are entitled to claim, it is advisable to look at the information on your rights in case of flight delays or cancellations (also due to overbooking) of Air Maroc.
For flights of less than 1500 km, the amount is 250 euros. Between 1501 to 3500 km, then it will go up to 400 euros. In case of overbooking on flights over 3500 km, the compensation can be up to 600 euros.
How much is the compensation for Air Maroc incidence with luggage?
Air Maroc must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.
Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.
How do I claim if my bag is lost with Air Maroc?
When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.
In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.
Air Maroc must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.
Last claims with Royal Air Maroc
OverbookingMore than 10 days ago
LuggageMore than 10 days ago
DelayMore than 10 days ago