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What can I claim from Iberia Express if my flight is delayed?

Iberia Express is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.

In the event of a delay on your flight with Iberia Express, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.

If your Iberia Express flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Iberia Express must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.

If it is necessary to spend the night on the ground, Iberia Express must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.

What is the flight delay compensation for Iberia Express?

Delay in Iberia Express entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.

The reasons why Iberia Express can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.

Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.

What should Iberia Express compensate for delays, cancellations or overbooking as indicated on its website?

In the event of a delay, cancellation or denied boarding by the air carrier Iberia Express, compensation must be paid to the passenger in the latter two cases. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).

If the passenger is given between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Iberia Express arrives at your final destination less than four hours later than the scheduled arrival time of the originally contracted flight.

If the passenger is given less than seven days' notice of the scheduled departure time and is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the Iberia Express passenger may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.

For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation will be paid by bank transfer.

In the event that Iberia Express is overbooked, then the airline has to pay compensation to the passenger.

It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this 'overbooking' situation, according to the provisions of EC Regulation 261/04, Iberia Express has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.

Regulation (EC) No 261/2004 is a common set of rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations or long flight delays.

What is the compensation of Iberia Express in case of overbooking?

In the event that Iberia Express is overbooked, then the airline has to pay compensation to the passenger.

Iberia Express may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, Iberia Express has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.

What are my rights with regard to Iberia Express if I have been denied boarding due to overbooking?

Again, as in the previous cases, in the event of overbooking by Iberia Express airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the Iberia Express customer service.

For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.

What are my rights if Iberia Express does not let me on the plane due to overbooking?

Again, as in the previous cases, in the event that the Iberia Express airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the Iberia Express customer service.

For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.

What should Iberia Express compensate in case of an incident with my luggage?

There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Iberia Express to solve it.

Damaged baggage

Iberia Express ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.

Iberia Express is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.

What do I do if my luggage has not arrived at the terminal with Iberia Express?

If your baggage has not arrived at the terminal after the flight with Iberia Express has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.

Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Iberia Express.