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Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Ethiopian Airlines
What can I claim from Ethiopian Airlines if my flight is delayed?
Ethiopian Airlines is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.
In the event of a delay on your flight with Ethiopian Airlines, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.
If your Ethiopian Airlines flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Ethiopian Airlines must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.
If it is necessary to spend the night on the ground, Ethiopian Airlines must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
What is the flight delay compensation for Ethiopian Airlines?
Delay in Ethiopian Airlines entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.
The reasons why Ethiopian Airlines can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.
Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.
What is Ethiopian Airlines's compensation for flight cancellation?
Ethiopian Airlines is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Ethiopian Airlines can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Ethiopian Airlines, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If Ethiopian Airlines gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Ethiopian Airlines arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Ethiopian Airlines may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What should Ethiopian Airlines compensate in case of overbooking?
In the event that Ethiopian Airlines is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this situation of 'overbooking', according to the provisions of EC Regulation 261/04, Ethiopian Airlines has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly will be entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights if Ethiopian Airlines has denied me boarding due to overbooking?
In the case of Ethiopian Airlines overbooking, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. You will be entitled to compensation, which you can request through the Ethiopian Airlines customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Ethiopian Airlines compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Ethiopian Airlines to solve it.
What should I do at the airport if my luggage has not arrived?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the office you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. The P.I.R. is a reference number with an associated code that you will need to keep for future reference and claims. Please ensure that the description of the baggage is as detailed as possible to make it easier to locate.
Ethiopian Airlines will arrange for the luggage to be sent to the customer within 24 hours. Under normal conditions, most baggage is located and delivered within 72 hours.
In the case of P.I.R., the search for the luggage starts through a system that integrates all airports. Ethiopian Airlines with this tool should locate your luggage, then inform you via SMS, email or phone, and take care of getting it to you as soon as possible to the address indicated in the P.I.R. If you want to indicate a new shipping address, please contact the company to update it.
In the meantime, you can check the latest information on the location of your suitcase by accessing the WorldTracer search system with the P.I.R. code.
What to do if my luggage has been damaged by Ethiopian Airlines?
In the event that Ethiopian Airlines has damaged your bag, please proceed to the Lost and Found office before leaving the baggage claim area. Once you have arrived at the Lost and Found office, you should be given a Baggage Irregularity Report (BIR).
This is a document necessary to report the incident and follow up on it. However, it should be noted that in the event of damage to your baggage caused by baggage handling (such as minor marks or scratches), airlines are not obliged to cover such damage.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Ethiopian Airlines. For the latter, remember the P-I.R that you had to fill in. Complete the form below within 7 calendar days of receipt of the damaged baggage.
Please note the following: You need to fill in the form with the written details exactly as they appear on the documentation given to you by Ethiopian Airlines at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
Amount to be claimed in case of baggage damage by Ethiopian Airlines
In this specific case of the amount for broken luggage there is no exact rate. However, you are entitled to compensation of up to €1,400 in the event of delay, damage, theft or loss of your baggage.
Last claims with Ethiopian Airlines
LuggageMore than 10 days ago
LuggageMore than 10 days ago
DelayMore than 10 days ago