Corsair Claims: Claim for compensation from Corsair | Flight Claimant

Corsair is a French airline based at Paris-Orly International Airport. The airline operates service from the French cities of Lyon, Nantes, Toulouse and Marseilles. Corsair is a subsidiary of the TUI Group. It is the second-largest airline in France, operating both scheduled and charter services to holiday destinations in Africa, the Indian Ocean and the Caribbean.

How to claim compensation for delay from Corsair?

A delay, last minute cancellation of your flight with Corsair, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.

How to claim reimbursement of flight delay or cancellation costs from Corsair?

The second step is in the "Claim expenses" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Corsair, you enter this section, which is next to "Additional information". Once there, you have to enter the following information:

In the box, within the Corsair website, you will find "Your Question", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Corsair will have to contact you to complete it.

So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.

The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Corsair. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the "Attach documents" option on the website.

How much compensation from Corsair am I entitled to for flight delays?

In the event of a delay on your flight with Corsair, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.

If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.

If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.

What is Corsair's compensation for flight cancellation?

Corsair is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Corsair can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.

In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Corsair, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).

If Corsair gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Corsair arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.

If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Corsair may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.

For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.

What if you are denied boarding at Corsair?

If you are at the airport and are refused boarding, speak to Corsair staff on the ground. They will be able to provide you with information on how to make alternative travel arrangements, as well as claim compensation and request reimbursement of the voucher if you ultimately decline to travel.

As in the previous cases, Corsair must pay for ground transport, accommodation, food and drink. However, this will be to the extent that the costs are in line with Corsair's expense policy. You will also be entitled to compensation in accordance with Regulation (EC) No 261/2004. To check what you are entitled to claim, it is advisable to look at the information on your rights in case of flight delays or cancellations (also due to overbooking) of Corsair.

For flights of less than 1500 km, the amount is 250 euros. Between 1501 to 3500 km, then it will go up to 400 euros. In case of overbooking on flights over 3500 km, the compensation can be up to 600 euros.

What should Corsair compensate in case of an incident with my luggage?

There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Corsair to solve it.

Damaged baggage

Corsair ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.

Corsair is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.

What do I do if my luggage has not arrived at the terminal with Corsair?

If your baggage has not arrived at the terminal after the flight with Corsair has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.

Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Corsair.