How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Canary Fly
What are you entitled to if your flight with Canary Fly is delayed?
In the case of a flight delay of more than 2 hours, the Canary Fly ground staff must offer you free meal and drink tickets according to the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary, the Canary Fly company must provide accommodation, daily allowance and travel to and from the airport from the place of accommodation.
In addition, reimbursement and return flight. If your flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Canary Fly must provide you with a return flight to the first point of departure in the event that you have already made the first leg and miss the connecting flight.
What compensation am I entitled to if Canary Fly's flight is delayed?
Compensation for delay of a flight from Canary Fly
The delay entitling you to compensation is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more after the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount to be received will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What is Canary Fly's compensation for flight cancellation?
Canary Fly is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Canary Fly can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Canary Fly, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If Canary Fly gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Canary Fly arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Canary Fly may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What should Canary Fly compensate in case of overbooking?
In the event that Canary Fly is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this situation of 'overbooking', according to the provisions of EC Regulation 261/04, Canary Fly has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly will be entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights if Canary Fly has denied me boarding due to overbooking?
In the case of Canary Fly overbooking, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. You will be entitled to compensation, which you can request through the Canary Fly customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Canary Fly compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Canary Fly to solve it.
Damaged baggage
Canary Fly ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.
Canary Fly is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.
What do I do if my luggage has not arrived at the terminal with Canary Fly?
If your baggage has not arrived at the terminal after the flight with Canary Fly has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Canary Fly.
Last claims with Canary Fly
DelayMore than 10 days ago
Jiten Francisco from Las Palmas has claimed 250€ for his Delay with Canary Fly.
DelayMore than 10 days ago
Israel from Las Palmas has claimed 250€ for his Delay with Canary Fly.
DelayMore than 10 days ago
Josmary Carolina from Puerto Del Rosario has claimed 250€ for his Delay with Canary Fly.