How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Brussels Airlines
How to claim compensation for delay from Brussels Airlines?
A delay, last minute cancellation of your flight with Brussels Airlines, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.
How to claim reimbursement of flight delay or cancellation costs from Brussels Airlines?
The second step is in the ""Claim expenses"" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Brussels Airlines, you enter this section, which is next to ""Additional information"". Once there, you have to enter the following information:
In the box, within the Brussels Airlines website, you will find ""Your Question"", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Brussels Airlines will have to contact you to complete it.
So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.
The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Brussels Airlines. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the ""Attach documents"" option on the website.
How much compensation from Brussels Airlines am I entitled to for flight delays?
In the event of a delay on your flight with Brussels Airlines, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.
If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.
If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.
What is Brussels Airlines's compensation for flight cancellation?
Brussels Airlines is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Brussels Airlines can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Brussels Airlines, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If Brussels Airlines gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Brussels Airlines arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Brussels Airlines may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What if you are denied boarding at Brussels Airlines?
If you are at the airport and are refused boarding, speak to Brussels Airlines staff on the ground. They will be able to provide you with information on how to make alternative travel arrangements, as well as claim compensation and request reimbursement of the voucher if you ultimately decline to travel.
As in the previous cases, Brussels Airlines must pay for ground transport, accommodation, food and drink. However, this will be to the extent that the costs are in line with Brussels Airlines's expense policy. You will also be entitled to compensation in accordance with Regulation (EC) No 261/2004. To check what you are entitled to claim, it is advisable to look at the information on your rights in case of flight delays or cancellations (also due to overbooking) of Brussels Airlines.
For flights of less than 1500 km, the amount is 250 euros. Between 1501 to 3500 km, then it will go up to 400 euros. In case of overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What do I do at the airport if my bag has not arrived on my Brussels Airlines flight?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the Lost and Found office, you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. Brussels Airlines will arrange for the baggage to be sent to the customer within 24 hours if it has not arrived at the terminal. Under normal conditions, most luggage is located and delivered within 72 hours.
It is essential to fill in the form with the written details exactly as they appear on the documentation given to you at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
If your baggage has been delayed, you should also bear in mind that delivery may be subject to the country's customs conditions and your presence at the airport may be required by the authorities.
What should I do if I do not receive a reply from Brussels Airlines about my bags within 24-72 hours?
To be more precise, if within 48 hours you have not received a reply from Brussels Airlines about the status of your luggage, you should contact the company's call centre. You can find it on their website and they should get back to you.
If you still have not received your luggage within 72 hours, you will have to fill in the relevant form in order to facilitate the search. To do this, you must contact them by post within 21 days from the date of the incident, enclosing certain documentation.
A claim detailing the value of each item separately, together with the corresponding invoices, if you have them, as well as a final overall valuation of the whole.
- A photocopy of your passport or ID card.
- Boarding Pass/Original
- Baggage receipt, see baggage tag (original)
- Ticket (in the case of an e-ticket, a proof of purchase must be enclosed)/ original
- Bank details (name, address and postcode of your bank branch and of the account holder, together with the SWIFT code and the international IBAN code).
An invoice for the costs incurred for the delayed delivery of your luggage (in this case, essential items)/ originals
- It is advisable to keep a copy of all the documentation sent, in order to be on the safe side.
Last claims with Brussels Airlines
LuggageMore than 10 days ago
LuggageMore than 10 days ago
LuggageMore than 10 days ago