How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Azores Airlines
How to claim compensation for delay from Azores Airlines?
A delay, last minute cancellation of your flight with Azores Airlines, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.
How to claim reimbursement of flight delay or cancellation costs from Azores Airlines?
The second step is in the "Claim expenses" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Azores Airlines, you enter this section, which is next to "Additional information". Once there, you have to enter the following information:
In the box, within the Azores Airlines website, you will find "Your Question", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Azores Airlines will have to contact you to complete it.
So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.
The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Azores Airlines. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the "Attach documents" option on the website.
How much compensation from Azores Airlines am I entitled to for flight delays?
In the event of a delay on your flight with Azores Airlines, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.
If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.
If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.
What is Azores Airlines's compensation for flight cancellation?
Azores Airlines is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, Azores Airlines can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company Azores Airlines, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If Azores Airlines gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Azores Airlines arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of Azores Airlines may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What is the compensation of Azores Airlines in case of overbooking?
In the event that Azores Airlines is overbooked, then the airline has to pay compensation to the passenger.
Azores Airlines may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, Azores Airlines has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to Azores Airlines if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by Azores Airlines airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the Azores Airlines customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if Azores Airlines does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the Azores Airlines airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the Azores Airlines customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Azores Airlines compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Azores Airlines to solve it.
Damaged baggage
Azores Airlines ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.
Azores Airlines is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.
What do I do if my luggage has not arrived at the terminal with Azores Airlines?
If your baggage has not arrived at the terminal after the flight with Azores Airlines has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Azores Airlines.
Last claims with Azores Airlines
CancellationMore than 10 days ago
Catia from Roma has claimed 400€ for her Cancellation with Azores Airlines.
LuggageMore than 10 days ago
José Francisco from Sueca has claimed 1587€ for his Luggage with Azores Airlines.
CancellationMore than 10 days ago
Cheickne from Montigny Les Cormeilles has claimed 600€ for her Cancellation with Azores Airlines.