How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About AlbaStar
What are you entitled to if your flight with AlbaStar is delayed?
In the case of a flight delay of more than 2 hours, the AlbaStar ground staff must offer you free meal and drink tickets according to the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary, the AlbaStar company must provide accommodation, daily allowance and travel to and from the airport from the place of accommodation.
In addition, reimbursement and return flight. If your flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that AlbaStar must provide you with a return flight to the first point of departure in the event that you have already made the first leg and miss the connecting flight.
What compensation am I entitled to if AlbaStar's flight is delayed?
Compensation for delay of a flight from AlbaStar
The delay entitling you to compensation is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more after the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount to be received will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What should AlbaStar compensate in case of cancellation?
In case of cancellation by the air carrier AlbaStar, a flight has to be made with compensation to the passenger. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If the air carrier AlbaStar gives the passenger between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him/her to depart no more than two hours before the original departure of the flight, then he/she cannot claim compensation on the grounds of the cancellation. Furthermore, AlbaStar must also ensure that he/she arrives at his/her final destination less than four hours later than the scheduled arrival time of the originally contracted flight.
If AlbaStar is notified to the passenger less than seven days before the scheduled departure time and the passenger is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of AlbaStar may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation will be paid by bank transfer.
What should AlbaStar compensate in case of overbooking?
In the event that AlbaStar is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this situation of 'overbooking', according to the provisions of EC Regulation 261/04, AlbaStar has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly will be entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights if AlbaStar has denied me boarding due to overbooking?
In the case of AlbaStar overbooking, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. You will be entitled to compensation, which you can request through the AlbaStar customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
How much is the compensation for AlbaStar incidence with luggage?
AlbaStar must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.
Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.
How do I claim if my bag is lost with AlbaStar?
When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.
In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.
AlbaStar must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.
Last claims with AlbaStar
DelayMore than 10 days ago
Annunziata Giorgina from Milano has claimed 250€ for his Delay with AlbaStar.
DelayMore than 10 days ago
Alessio from Milano has claimed 250€ for his Delay with AlbaStar.
OverbookingMore than 10 days ago
Berta from Bergondo has claimed 250€ for his Overbooking with AlbaStar.