How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Air Caraibes
How to claim compensation for delay from Air Caraibes?
A delay, last minute cancellation of your flight with Air Caraibes, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.
How to claim reimbursement of flight delay or cancellation costs from Air Caraibes?
The second step is in the "Claim expenses" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Air Caraibes, you enter this section, which is next to "Additional information". Once there, you have to enter the following information:
In the box, within the Air Caraibes website, you will find "Your Question", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Air Caraibes will have to contact you to complete it.
So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.
The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Air Caraibes. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the "Attach documents" option on the website.
How much compensation from Air Caraibes am I entitled to for flight delays?
In the event of a delay on your flight with Air Caraibes, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.
If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.
If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.
What should Air Caraibes compensate for delays, cancellations or overbooking as indicated on its website?
In the event of a delay, cancellation or denied boarding by the air carrier Air Caraibes, compensation must be paid to the passenger in the latter two cases. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If the passenger is given between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Air Caraibes arrives at your final destination less than four hours later than the scheduled arrival time of the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the Air Caraibes passenger may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation will be paid by bank transfer.
In the event that Air Caraibes is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this 'overbooking' situation, according to the provisions of EC Regulation 261/04, Air Caraibes has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
Regulation (EC) No 261/2004 is a common set of rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations or long flight delays.
What is the compensation of Air Caraibes in case of overbooking?
In the event that Air Caraibes is overbooked, then the airline has to pay compensation to the passenger.
Air Caraibes may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, Air Caraibes has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to Air Caraibes if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by Air Caraibes airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the Air Caraibes customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if Air Caraibes does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the Air Caraibes airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the Air Caraibes customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Air Caraibes compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Air Caraibes to solve it.
Damaged baggage
Air Caraibes ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.
Air Caraibes is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.
What do I do if my luggage has not arrived at the terminal with Air Caraibes?
If your baggage has not arrived at the terminal after the flight with Air Caraibes has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Air Caraibes.
Last claims with Air Caraibes
DelayMore than 10 days ago
Jihany from Chambon has claimed 600€ for his Delay with Air Caraibes.
LuggageMore than 10 days ago
Caroline from Bondoufle has claimed 200€ for his Luggage with Air Caraibes.
OverbookingMore than 10 days ago
Armonie from Caen has claimed 300€ for his Overbooking with Air Caraibes.