How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Air Antilles Express
What can I claim from Air Antilles Express if my flight is delayed?
Air Antilles Express is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.
In the event of a delay on your flight with Air Antilles Express, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.
If your Air Antilles Express flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Air Antilles Express must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.
If it is necessary to spend the night on the ground, Air Antilles Express must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
What is the flight delay compensation for Air Antilles Express?
Delay in Air Antilles Express entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.
The reasons why Air Antilles Express can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.
Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.
What should Air Antilles Express compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier Air Antilles Express, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way Air Antilles Express can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, Air Antilles Express must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to Air Antilles Express to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the Air Antilles Express passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What should Air Antilles Express compensate in case of overbooking?
In the event that Air Antilles Express is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this situation of 'overbooking', according to the provisions of EC Regulation 261/04, Air Antilles Express has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly will be entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights if Air Antilles Express has denied me boarding due to overbooking?
In the case of Air Antilles Express overbooking, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. You will be entitled to compensation, which you can request through the Air Antilles Express customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
How much is the compensation for Air Antilles Express incidence with luggage?
Air Antilles Express must take care of baggage incidents, which may consist of loss, delay or damage to your checked baggage. These must be reported immediately at the airport on arrival.
Once this first step has been taken, you will be given a Property Irregularity Report (PIR) at the arrivals desk. This can be used as a reference to check if there is indeed any new or updated information regarding the tracking of your lost, broken or damaged baggage.
How do I claim if my bag is lost with Air Antilles Express?
When you, as the affected consumer, have made the claim, please note that you will be asked to provide all copies you can provide of the original receipts for items that have been damaged, delayed or lost. Damaged items and original receipts must therefore be retained until the claim has been completed, until the claim is finalised.
In no case will a replacement baggage receipt be accepted in lieu of the original receipt for baggage that has been damaged, damaged or lost.
Air Antilles Express must arrange to send the baggage to the customer within 24 hours in case of loss. Under normal conditions, most baggage is located and delivered within 72 hours.
Last claims with Air Antilles Express
CancellationMore than 10 days ago
DelayMore than 10 days ago
LuggageMore than 10 days ago