How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Aeromexico
What are you entitled to if your flight with Aeromexico is delayed?
In the case of a flight delay of more than 2 hours, the Aeromexico ground staff must offer you free meal and drink tickets according to the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary, the Aeromexico company must provide accommodation, daily allowance and travel to and from the airport from the place of accommodation.
In addition, reimbursement and return flight. If your flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that Aeromexico must provide you with a return flight to the first point of departure in the event that you have already made the first leg and miss the connecting flight.
What compensation am I entitled to if Aeromexico's flight is delayed?
Compensation for delay of a flight from Aeromexico
The delay entitling you to compensation is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more after the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount to be received will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What should Aeromexico compensate for delays, cancellations or overbooking as indicated on its website?
In the event of a delay, cancellation or denied boarding by the air carrier Aeromexico, compensation must be paid to the passenger in the latter two cases. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If the passenger is given between two weeks and seven days notice of the cancellation of the flight in advance of the scheduled departure time, and is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that Aeromexico arrives at your final destination less than four hours later than the scheduled arrival time of the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered another flight that allows him/her to depart no more than one hour before the original departure time of his/her flight, then the Aeromexico passenger may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, as well as the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation will be paid by bank transfer.
In the event that Aeromexico is overbooked, then the airline has to pay compensation to the passenger.
It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. In this 'overbooking' situation, according to the provisions of EC Regulation 261/04, Aeromexico has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
Regulation (EC) No 261/2004 is a common set of rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations or long flight delays.
What is the compensation of Aeromexico in case of overbooking?
In the event that Aeromexico is overbooked, then the airline has to pay compensation to the passenger.
Aeromexico may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, Aeromexico has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to Aeromexico if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by Aeromexico airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the Aeromexico customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if Aeromexico does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the Aeromexico airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the Aeromexico customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Aeromexico compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Aeromexico to solve it.
Damaged baggage
Aeromexico ground staff will be available to help you complete the claim form in the event of damage to your baggage. In some cases, you will be able to do this yourself, using the self-service machine.
Aeromexico is not responsible for damage, whether superficial or external. For carrying more weight than necessary, due to water, rain or snow, or if they are caused by fragile or perishable items inside.
What do I do if my luggage has not arrived at the terminal with Aeromexico?
If your baggage has not arrived at the terminal after the flight with Aeromexico has landed, contact the member of the airport baggage services team. If it is not found, before leaving the airport, record the incident. This is a document necessary to report and follow up the incident.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Aeromexico.
Last claims with Aeromexico
LuggageMore than 10 days ago
Jose Enrique from Aarau has claimed 1500€ for his Luggage with Aeromexico.
LuggageMore than 10 days ago
Agnese from Riga has claimed 1587€ for his Luggage with Aeromexico.
DelayMore than 10 days ago
Alexandra from Badalona has claimed 250€ for his Delay with Aeromexico.