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Cookies Policy

The website of CUSTOMER CARE TECHNOLOGIES, SL (www.reclamio.com) uses its own and third-party cookies. A cookie is a file that is downloaded to your computer when you access certain web pages, among other purposes, to ensure the correct functioning of the page, allow the User faster access to the selected services, store and retrieve information about the browsing habits of a user or their computer, and even, depending on the information they contain and how you use your computer, they can be used to recognize the user. Cookies are only associated with an anonymous user and their computer or device and do not provide references that allow us to know personal data, unless with the express permission of that user.

The user can, at any time, accept or reject installed cookies that are not strictly necessary for the correct functioning of the website and the User's access to its services, through the cookie settings panel provided on our website. Likewise, you can configure your browser at all times without this affecting the User's ability to access the content. However, we inform you that rejecting cookies may decrease the proper functioning of the website.


COOKIES AFFECTED BY THE REGULATION AND EXEMPT COOKIES

According to the EU directive, cookies that require informed consent from the user are analytical, advertising, and affiliate cookies, with technical cookies and those necessary for the functioning of the website or the provision of services expressly requested by the user being exempt.

TYPES OF COOKIES

a) According to the entity that manages them, there are Own Cookies (those that are sent to the user's terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided) and Third-party Cookies (those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through cookies).

b) According to the time they remain active, there are session cookies (designed to collect and store data while the user accesses a web page) and persistent cookies (in which the data is stored on the terminal and can be accessed and processed for a period defined by the cookie owner - it can range from a few minutes to several years).

c) According to the purpose for which they process the information they collect, they can be:

  • Technical Cookies (necessary for the use of the website and the provision of the contracted service)
  • Personalization Cookies (which allow the user to access the service with predefined characteristics, such as language, type of browser, regional configuration, etc.)
  • Analysis Cookies (collect information on the use made of the website)
  • Advertising Cookies (collect information about users' personal preferences and choices)
  • Affiliate Cookies (allow tracking of visits from other websites, with which the website establishes an affiliate contract)

TYPES OF COOKIES USED BY THIS WEBSITE

Necessary (1)

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiration Type
CookieConsent cookiebot.com Stores the user's cookie consent status for the current domain 1 year HTTP Cookie

Statistics (15)

Statistical cookies help website owners understand how visitors interact with websites by collecting and providing information anonymously.

Name Provider Purpose Expiration Type
__utma Unknown This cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and no __utma cookies exist. The cookie is updated each time data is sent to Google Analytics. 1 day HTTP Cookie
__utmb Unknown Google Analytics sets this cookie to determine new sessions/visits. The __utmb cookie is created when the JavaScript library is executed and no __utma cookies exist. It is updated every time data is sent to Google Analytics. 1 day HTTP Cookie
__utmc Unknown The cookie is set by Google Analytics and is deleted when the user closes the browser. It is used to enable interoperability with urchin.js, which is an older version of Google Analytics and is used in conjunction with the __utmb cookie to determine new sessions/visits. 1 day HTTP Cookie
__utmt_sfga [x2] Unknown
Unknown		 Established by Google Analytics and Google Tag Manager to allow website owners to track visitor behavior and measure site performance. 1 day HTTP Cookie
__utmz Unknown Used to detect a user's first pageview session. Duration 30 minutes, extended depending on user activity. Boolean true/false data type. 1 day HTTP Cookie
_ga Unknown The _ga cookie, set by Google Analytics, calculates visitor, session and campaign data and also tracks site usage for the site analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 1 day HTTP Cookie
_ga_19JV07XJ83 Unknown This cookie stores a unique ID for a visitor to the website and tracks how the visitor uses the website. The data is used for statistics. 1 day HTTP Cookie
_gcl_au Unknown Takes information from ad clicks and stores it in a first-party cookie so that conversions can be attributed outside of the landing page. 1 day HTTP Cookie
_hjAbsoluteSessionInProgress Unknown Used to detect a user's first pageview session. Duration 30 minutes, extended depending on user activity. Boolean true/false data type. 1 day HTTP Cookie
_hjFirstSeen Unknown Identifies the first session of a new user. Used by recording filters to identify new user sessions. Duration of 30 minutes, extended depending on user activity. Boolean true/false data type. 1 day HTTP Cookie
_hjIncludedInSessionSample_795597 Unknown Set to determine whether a user is included in the data sampling defined by your site's daily session limit. Duration of 2 minutes, extended every 30 seconds. Boolean data type true/false. 1 day HTTP Cookie
_hjSession_795597 Unknown A cookie that contains data for the current session. This causes subsequent requests within the session window to be attributed to the same Hotjar session. 1 day HTTP Cookie
_hjSessionUser_795597 Unknown Hotjar cookie that is set when a user first arrives at a page with the Hotjar script. It is used to maintain the Hotjar user ID, unique for that site in the browser. This ensures that behavior on subsequent visits to the same site will be attributed to the same user ID. 1 day HTTP Cookie
PHPSESSID Unknown Allows websites to store serialized state data. It is used on the website to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. 1 day HTTP Cookie

While you browse our website, cookies from our social networks may be stored in your browser. Below, we indicate the links about the social network cookies that we use on this website:

REVOCATION

At any time, you can access your browser settings to accept or reject all cookies, or select which ones you allow to be installed and which ones you do not, following one of the following procedures, depending on the browser you use:

These browsers are subject to updates or modifications, so we cannot guarantee that they fully conform to the version of your browser. You may also be using another browser not covered in these links such as Konqueror, Arora, Flock, etc. To avoid these mismatches, you can access directly from the options of your browser, usually in the "Options" menu in the "Privacy" section. (Please consult your browser's help for more information).

Another easier way to revoke or modify your consent is through the link that always appears visible in the lower left part of our website.

DEACTIVATION/ACTIVATION AND DELETION OF COOKIES

To restrict or block cookies, it is done through the browser settings.

If you do not want websites to place any cookies on your computer, you can adapt your browser settings so that you are notified before any cookies are placed. Similarly, you can adjust the settings so that the browser rejects all cookies, or only third-party cookies. You can also delete any cookies already on your computer. Please note that you will need to adjust the settings of each browser and computer you use separately.

Please note that if you do not wish to receive cookies, we can no longer guarantee that our website will function properly. Some features of the site may be lost and you may no longer be able to see certain websites. Also, rejecting cookies does not mean that you will no longer see advertisements. The ads will simply not be tailored to your interests and will be repeated more frequently.

Each browser has a different method for adjusting settings. If necessary, consult your browser's help function to set the settings correctly.

To disable cookies on your mobile phone, please refer to the device manual for more information.

You can find more information about cookies on the Internet, http://www.aboutcookies.org/.

Given the way the Internet and websites work, we do not always have information about the cookies that third parties place through our website. This is especially true in cases where our website contains what are known as embedded elements: texts, documents, images, or short films that are stored elsewhere but are displayed on our website or through it.

Therefore, if you encounter this type of cookies on this website and they are not listed in the list above, please let us know. Or contact the third party directly to ask for information about the cookies they place, the purpose and duration of the cookie, and how they have ensured your privacy.

INFORMATION RELATED TO THE PROCESSING OF PERSONAL DATA (ART.13 GDPR)

Who is responsible for processing your personal data?

CUSTOMER CARE TECHNOLOGIES, SL is responsible for processing the personal data that you provide to us, located at Av. Francesc Macià, 60 - Torre Millenium - Planta 10, office 1 - INFINITUM GROUP – 08208 – Sabadell (BARCELONA) and with VAT number B66546425 Telephone 934459764 and contact email [email protected].

If you do not want websites to place any cookies on your computer, you can adapt your browser settings so that you are notified before any cookies are placed. Similarly, you can adjust the settings so that the browser rejects all cookies, or only third-party cookies. You can also delete any cookies already on your computer. Please note that you will need to adjust the settings of each browser and computer you use separately.

What do we use your personal data for?

The information collected through own cookies (session cookies and user input cookies) is usually used to track user actions when filling out online forms on various pages, or as a shopping cart to track the items that the user has selected by clicking a button, or to customize the user interface when visiting the website.

The information collected through third-party cookies is as follows:

  • Through analytical cookies, browsing habits are analyzed to improve the services provided;
  • Through behavioral cookies, information about user preferences is collected to manage advertising spaces as effectively as possible; and
  • Through advertising cookies, the performance of ads is measured and recommendations regarding products based on statistical data are provided.

To see exactly the use of cookies, see the table on the use of cookies on this website.

What is the legal basis for the processing of your personal data?

The legitimacy for the processing of your personal data is provided by your consent, given at the time of contacting us, for the use of analytical, behavioral, and advertising cookies; for session or personalization cookies, the legitimacy for processing is provided by the legitimate interest of the provider (data controller).

To whom do we disclose your data?

Data will not be transferred or communicated to third parties, except by legal obligation or to the third parties indicated in the case of cookies managed by them.

What is the retention period for your data?

The retention period for the collected data is indicated in the table on the use of cookies on this website.

What are your rights?

The rights that protect the user are those of access, rectification, deletion, portability of the same, withdrawal of consent (without affecting the legality of the processing granted prior to its withdrawal), opposition to processing, limitation (under certain circumstances), and the right to file a complaint with the supervisory authority (the Spanish Data Protection Agency, www.aepd.es).