How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About SATA - Air Acores
What are you entitled to if your flight with SATA - Air Acores is delayed?
In the case of a flight delay of more than 2 hours, the SATA - Air Acores ground staff must offer you free meal and drink tickets according to the waiting time required. In addition, the user is entitled to two telephone calls, fax messages or e-mails.
In the event that an overnight stay is necessary, the SATA - Air Acores company must provide accommodation, daily allowance and travel to and from the airport from the place of accommodation.
In addition, reimbursement and return flight. If your flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that SATA - Air Acores must provide you with a return flight to the first point of departure in the event that you have already made the first leg and miss the connecting flight.
What compensation am I entitled to if SATA - Air Acores's flight is delayed?
Compensation for delay of a flight from SATA - Air Acores
The delay entitling you to compensation is calculated according to the time of arrival at your destination. If you arrive at your destination 3 hours or more after the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount to be received will vary depending on the distance to the destination.
- Up to 1500 km, it is 250 euros.
- Between 1501 and 3500 km, it is 400 euros.
- If the distance exceeds 3500 km, then the amount to be claimed is 600 euros.
What is SATA - Air Acores's compensation for flight cancellation?
SATA - Air Acores is a low-cost airline. In 2017 there was one of the largest flight cancellations, a reason given by the company in order to improve its punctuality and increase its operational capacity. In 2018 there were also cancellations caused by the TCP strike. Whatever the context, SATA - Air Acores can cover its back if you are given more than 14 days' notice of cancellation. If you are not given this notice and it is not a case of force majeure, they are obliged to pay you the financial compensation required by the European regulation.
In case of cancellation, with less than 14 days (and of course if it is at the last minute or with a margin of a few days) by the airline company SATA - Air Acores, the passenger has to be compensated for the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the operation of the flight, safety risks, unexpected flight safety shortcomings, airport congestion, air traffic management and strikes affecting the air carrier's operations).
If SATA - Air Acores gives the passenger between two weeks and seven days notice of cancellation of the flight in advance of the scheduled departure time, and if the passenger is offered re-routing that allows him or her to depart no more than two hours before the original departure time, then he or she cannot claim compensation for the cancellation. In addition, you must also ensure that SATA - Air Acores arrives at your final destination less than four hours later than the scheduled arrival time on the originally contracted flight.
If the passenger is given less than seven days' notice of the scheduled departure time and is not offered an alternative flight, which allows him/her to depart no more than one hour before the original departure time of his/her flight, then the passenger of SATA - Air Acores may claim under similar conditions as for the delay. The criterion will be according to the length of the flight for a higher or lower amount: for flights of less than 1,500 km it will be EUR 250.
For intra-Community flights of more than 1,500 km the amount will rise to 400 euros and for the rest of the trips, between 1,500 and 3,500 km, in addition to the rest of the flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer.
What is the compensation of SATA - Air Acores in case of overbooking?
In the event that SATA - Air Acores is overbooked, then the airline has to pay compensation to the passenger.
SATA - Air Acores may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, SATA - Air Acores has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to SATA - Air Acores if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by SATA - Air Acores airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the SATA - Air Acores customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if SATA - Air Acores does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the SATA - Air Acores airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the SATA - Air Acores customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should SATA - Air Acores compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to SATA - Air Acores to solve it.
What should I do at the airport if my luggage has not arrived?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the office you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. The P.I.R. is a reference number with an associated code that you will need to keep for future reference and claims. Please ensure that the description of the baggage is as detailed as possible to make it easier to locate.
SATA - Air Acores will arrange for the luggage to be sent to the customer within 24 hours. Under normal conditions, most baggage is located and delivered within 72 hours.
In the case of P.I.R., the search for the luggage starts through a system that integrates all airports. SATA - Air Acores with this tool should locate your luggage, then inform you via SMS, email or phone, and take care of getting it to you as soon as possible to the address indicated in the P.I.R. If you want to indicate a new shipping address, please contact the company to update it.
In the meantime, you can check the latest information on the location of your suitcase by accessing the WorldTracer search system with the P.I.R. code.
What to do if my luggage has been damaged by SATA - Air Acores?
In the event that SATA - Air Acores has damaged your bag, please proceed to the Lost and Found office before leaving the baggage claim area. Once you have arrived at the Lost and Found office, you should be given a Baggage Irregularity Report (BIR).
This is a document necessary to report the incident and follow up on it. However, it should be noted that in the event of damage to your baggage caused by baggage handling (such as minor marks or scratches), airlines are not obliged to cover such damage.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by SATA - Air Acores. For the latter, remember the P-I.R that you had to fill in. Complete the form below within 7 calendar days of receipt of the damaged baggage.
Please note the following: You need to fill in the form with the written details exactly as they appear on the documentation given to you by SATA - Air Acores at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
Amount to be claimed in case of baggage damage by SATA - Air Acores
In this specific case of the amount for broken luggage there is no exact rate. However, you are entitled to compensation of up to €1,400 in the event of delay, damage, theft or loss of your baggage.
Last claims with SATA - Air Acores
CancellationMore than 10 days ago
Alberto from Ros? has claimed 400€ for her Cancellation with SATA - Air Acores.
CancellationMore than 10 days ago
Ion from Berriozar has claimed 250€ for her Cancellation with SATA - Air Acores.
LuggageMore than 10 days ago
Xavier from Sant Antoni De Vilamajor has claimed 1500€ for his Luggage with SATA - Air Acores.