How does it works?
Fill out the form
Find out if the airline owes you an indemnity and upload the necessary documentation to start the claim
We fight for your rights
We negotiate with the company and, if we do not reach a satisfactory agreement, we will take judicial action with no extra cost for you
We won your claim
Once the claim is won, we charge our fees and we transfer your money
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About Evelop Airlines
How to claim compensation for delay from Iberojet, formerly Evelop?
A delay, last minute cancellation of your flight with Iberojet, formerly Evelop, problems with your luggage, damage, loss or non-arrival? If your flight has been delayed for more than 3 hours with the airline, you are entitled to claim compensation between 250 and 600 euros with your flight claimant Reclamio. If your belongings have also suffered problems, let us know why you are entitled to claim compensation.
How to claim reimbursement of flight delay or cancellation costs from Iberojet, formerly Evelop?
The second step is in the ""Claim expenses"" option, also on the website. In the form to claim in case of delay or cancellation of your flight with Iberojet, formerly Evelop, you enter this section, which is next to ""Additional information"". Once there, you have to enter the following information:
In the box, within the Iberojet, formerly Evelop website, you will find ""Your Question"", which includes each of the answers you need for your claim. If data is missing, your claim will be delayed, as Iberojet, formerly Evelop will have to contact you to complete it.
So, the details are date of flight, flight number, the total value of the expense claim, your mailing address, the number of days, hours your flight was delayed, as well as the number of passengers for whom the relevant claim is being made.
The last step in your claim is to attach receipts. You will therefore need to provide a receipt for each item you claim to Iberojet, formerly Evelop. It is advisable to make sure you attach a digital, scanned or photographed copy of the receipts, using the ""Attach documents"" option on the website.
How much compensation from Iberojet, formerly Evelop am I entitled to for flight delays?
In the event of a delay on your flight with Iberojet, formerly Evelop, you have already seen the steps to follow to make a claim. However, the amount will vary depending on the time of arrival at the destination. First of all, it is not the same if you arrive hours late, days late, or if your flight is cancelled with less than 15 days notice.
If you arrive at your destination 3 or more hours later than the scheduled time, you are also entitled to claim financial compensation, except if the delay is due to extraordinary circumstances such as weather conditions. The amount you receive will vary depending on the distance to your destination. Thus, if the journey is up to 1500 km, the amount to be claimed is 250 euros. Between 1501 and 3500 km, the amount to be claimed is 400 euros. If the journey exceeds 3500 km, then the amount to be claimed is 600 euros.
If the flight is delayed for several days, then the airline has to bear several costs. A transfer to a hotel for the respective night(s) must be ensured, as well as finding you the place of descent. Of course, if the cancellation occurs while you are at the airport, provide you with tickets for food, drinks and refreshments.
What should Iberojet, formerly Evelop compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier Iberojet, formerly Evelop, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way Iberojet, formerly Evelop can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, Iberojet, formerly Evelop must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to Iberojet, formerly Evelop to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the Iberojet, formerly Evelop passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What is the compensation of Iberojet, formerly Evelop in case of overbooking?
In the event that Iberojet, formerly Evelop is overbooked, then the airline has to pay compensation to the passenger.
Iberojet, formerly Evelop may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, Iberojet, formerly Evelop has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to Iberojet, formerly Evelop if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by Iberojet, formerly Evelop airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the Iberojet, formerly Evelop customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if Iberojet, formerly Evelop does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the Iberojet, formerly Evelop airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the Iberojet, formerly Evelop customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should Iberojet, formerly Evelop compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to Iberojet, formerly Evelop to solve it.
What should I do at the airport if my luggage has not arrived?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the office you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. The P.I.R. is a reference number with an associated code that you will need to keep for future reference and claims. Please ensure that the description of the baggage is as detailed as possible to make it easier to locate.
Iberojet, formerly Evelop will arrange for the luggage to be sent to the customer within 24 hours. Under normal conditions, most baggage is located and delivered within 72 hours.
In the case of P.I.R., the search for the luggage starts through a system that integrates all airports. Iberojet, formerly Evelop with this tool should locate your luggage, then inform you via SMS, email or phone, and take care of getting it to you as soon as possible to the address indicated in the P.I.R. If you want to indicate a new shipping address, please contact the company to update it.
In the meantime, you can check the latest information on the location of your suitcase by accessing the WorldTracer search system with the P.I.R. code.
What to do if my luggage has been damaged by Iberojet, formerly Evelop?
In the event that Iberojet, formerly Evelop has damaged your bag, please proceed to the Lost and Found office before leaving the baggage claim area. Once you have arrived at the Lost and Found office, you should be given a Baggage Irregularity Report (BIR).
This is a document necessary to report the incident and follow up on it. However, it should be noted that in the event of damage to your baggage caused by baggage handling (such as minor marks or scratches), airlines are not obliged to cover such damage.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by Iberojet, formerly Evelop. For the latter, remember the P-I.R that you had to fill in. Complete the form below within 7 calendar days of receipt of the damaged baggage.
Please note the following: You need to fill in the form with the written details exactly as they appear on the documentation given to you by Iberojet, formerly Evelop at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
Amount to be claimed in case of baggage damage by Iberojet, formerly Evelop
In this specific case of the amount for broken luggage there is no exact rate. However, you are entitled to compensation of up to €1,400 in the event of delay, damage, theft or loss of your baggage.
Last claims with Evelop Airlines
LuggageMore than 10 days ago
LuggageMore than 10 days ago
DelayMore than 10 days ago