How does it works?
Why Reclamio?
Recover your money
You can get compensation of 250€ up to 1.400€ per passenger, without anticipating anything.
Comfort
Our specialized attourneys take care of everything, saving you the paperwork and the stress of the legal process.
No initial cost
We only charge in case of obtaining compensation, and we advance all the necessary expenses to obtain it.
In good hands
We are experts in airline claims, our success rate is above 98%. Our management is clear and transparent.
How much will the claim cost you?
* In case of initiating legal actions to obtain compensation, an additional commission of 15% (+VAT) will be added.
About TAP Portugal
What can I claim from TAP Portugal if my flight is delayed?
TAP Portugal is a company that operates thousands of flights a day, so it is not surprising that delays and cancellations of its flights occur. In the event that the flight is delayed for more than 2 hours, the company's ground staff must offer free food and drink tickets. Depending on the necessary waiting time, the user is entitled to two telephone calls, fax messages or e-mails.
In the event of a delay on your flight with TAP Portugal, a number of issues are very important. If you have arrived at your destination at least 3 hours later than planned, you can get up to 600 euros compensation per flight. If the flight delay is 2 hours, the user can make a claim for up to 250 euros.
If your TAP Portugal flight is delayed for more than 5 hours, in addition to assistance, you are entitled to a refund, within 7 days, of the full cost of the unused leg(s). It may also be the case that TAP Portugal must provide you with a return flight to the first point of departure if you have already made the first leg and miss the connecting flight.
If it is necessary to spend the night on the ground, TAP Portugal must provide accommodation, meals and travel to and from the airport from the place of accommodation. In addition, reimbursement and return flight.
What is the flight delay compensation for TAP Portugal?
Delay in TAP Portugal entitles the customer to compensation calculated according to the time of arrival at the destination. If you arrive at your destination 3 hours or more after the scheduled time, up to 600 euros can be claimed. If it is not more than 2 hours, then the amount is 250 euros. If it is more than 2 hours, but less than 3 hours, then the amount should be around 400 Euros.
The reasons why TAP Portugal can be exempted from this concept is if the delay is due to extraordinary circumstances, such as weather conditions. The amount to be received can also vary depending on the distance to the destination.
Up to 1500 km, the amount to be claimed will be 250 euros. Between 1501 and 3500 km, it will be 400 euros. If the distance exceeds 3500 km, then the amount to be claimed will increase to 600 euros.
What should TAP Portugal compensate for the delay becomes flight cancellation?
In the event of cancellation by the air carrier TAP Portugal, a passenger must be compensated for a flight if less than 15 days' notice is given before the scheduled time of the flight. The only exception is if the cancellation is due to extraordinary circumstances that could not have been avoided (political instability, weather conditions incompatible with the performance of the flight, safety risks, unexpected flight safety deficiencies, airport congestion, air traffic management and strikes affecting the air carrier's operations).
The only way TAP Portugal can do this is if the flight cancellation is carried out between two weeks and seven days before the scheduled departure time. In addition to that, TAP Portugal must ensure that alternative transport is offered to allow for a departure no more than two hours before the original departure time of the flight. As this is a company problem and the passenger has been checked, it is up to TAP Portugal to provide a solution, by law.
If the passenger is notified less than seven days before the scheduled departure time, in addition to not being provided with another flight, then the TAP Portugal passenger can claim under similar conditions as for the delay. The criterion will be according to its extent for a higher or lower amount with respect to the cancelled flight.
Thus, if the cancellation has occurred on flights of less than 1,500 km, the cancellation claim should be EUR 250. For intra-Community flights, i.e. flights longer than 1,500 km, the amount will be up to 400 euros. For transoceanic flights, generally between 1,500 and 3,500 km, as well as other flights not included in the previous points, the amount will rise to 600 euros. Compensation is paid by bank transfer and should not be delayed for more than 21 days, in any case, if the claim is successful.
What is the compensation of TAP Portugal in case of overbooking?
In the event that TAP Portugal is overbooked, then the airline has to pay compensation to the passenger.
TAP Portugal may be overbooked. It may happen that, for various reasons, the aircraft cannot operate with all passengers on board. According to the provisions of EC Regulation 261/04, TAP Portugal has to look for volunteers who can change the date or time of their flight in exchange for compensation and assistance. If not enough volunteers are found, passengers who cannot fly are entitled to compensation, assistance and reimbursement of the ticket or re-routing.
What are my rights with regard to TAP Portugal if I have been denied boarding due to overbooking?
Again, as in the previous cases, in the event of overbooking by TAP Portugal airline, compensation will depend on the distance of the flight and the hours of delay in arrival at your destination. Thus, you will be entitled to compensation, which you can request through the TAP Portugal customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooking on flights over 3500 km, the compensation can be up to 600 euros.
What are my rights if TAP Portugal does not let me on the plane due to overbooking?
Again, as in the previous cases, in the event that the TAP Portugal airline is overbooked, compensation will depend on the distance of the flight and the hours of delay in arriving at your destination. Thus, you will be entitled to compensation, which you can request through the TAP Portugal customer service.
For flights of less than 1500 km, the amount will be 250 euros. For flights between 1501 and 3500 km, the amount rises to 400 euros. For overbooked flights over 3500 km, the compensation can be up to 600 euros.
What should TAP Portugal compensate in case of an incident with my luggage?
There can be several incidents with your luggage. There may be a delay with your luggage, your luggage may have been lost or one or more of them may have been broken in transit. In any of the three cases, it is up to TAP Portugal to solve it.
What should I do at the airport if my luggage has not arrived?
Before leaving the baggage claim area, please proceed to the Lost and Found office. Once at the office you will be given a Baggage Irregularity Report (BIR) to report the incident, give a description of your baggage and start tracking your bag. The P.I.R. is a reference number with an associated code that you will need to keep for future reference and claims. Please ensure that the description of the baggage is as detailed as possible to make it easier to locate.
TAP Portugal will arrange for the luggage to be sent to the customer within 24 hours. Under normal conditions, most baggage is located and delivered within 72 hours.
In the case of P.I.R., the search for the luggage starts through a system that integrates all airports. TAP Portugal with this tool should locate your luggage, then inform you via SMS, email or phone, and take care of getting it to you as soon as possible to the address indicated in the P.I.R. If you want to indicate a new shipping address, please contact the company to update it.
In the meantime, you can check the latest information on the location of your suitcase by accessing the WorldTracer search system with the P.I.R. code.
What to do if my luggage has been damaged by TAP Portugal?
In the event that TAP Portugal has damaged your bag, please proceed to the Lost and Found office before leaving the baggage claim area. Once you have arrived at the Lost and Found office, you should be given a Baggage Irregularity Report (BIR).
This is a document necessary to report the incident and follow up on it. However, it should be noted that in the event of damage to your baggage caused by baggage handling (such as minor marks or scratches), airlines are not obliged to cover such damage.
Compensation for baggage delay or damage will be paid 21 calendar days after receipt of the baggage (delayed or lost) or the damage to the baggage has been proven by TAP Portugal. For the latter, remember the P-I.R that you had to fill in. Complete the form below within 7 calendar days of receipt of the damaged baggage.
Please note the following: You need to fill in the form with the written details exactly as they appear on the documentation given to you by TAP Portugal at the airport. In addition, remember to have the original documentation at hand, also at the time of delivery of your damaged baggage. Along with the completed PIR, also the damaged bag tag, boarding pass and itinerary and a photocopy of your ID card or passport.
Amount to be claimed in case of baggage damage by TAP Portugal
In this specific case of the amount for broken luggage there is no exact rate. However, you are entitled to compensation of up to €1,400 in the event of delay, damage, theft or loss of your baggage.
Last claims with TAP Portugal
LuggageMore than 10 days ago
Knut from Oslo has claimed 1587€ for his Luggage with TAP Portugal.
LuggageMore than 10 days ago
Lauge from Copenhagen has claimed 1500€ for his Luggage with TAP Portugal.
LuggageMore than 10 days ago
Luiz from Aventura has claimed 1587€ for his Luggage with TAP Portugal.